Pick N Save
Reviews and Complaints
Surcharge
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Verified Reviewer | South Milwaukee, WisconsinRude self checkout cashier
- Terrible customer service
Preferred solution: Training on racial profiling, customer service, and personal space/ comfort while shopping
Be advised
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Verified Reviewer | Monona, WisconsinTerrible customer service -- Monona, WI
There are two nearby Pick N Save stores for me to shop - this location and one in Fitchburg. I regularly shop both, but am now questioning myself as to why I go to either store, as their prices are high (even with the Perks card), selection is not always the best, and their customer service is the worst of any grocery stores in the Madison area.
Sunday, September 29, I shopped the Monona store, purchasing nearly $200 in groceries. I was never greeted or spoken to by the checker (Tyshawn). Later, I realized that I was missing a few items and called the store to check. Sure enough, a bag of groceries with my items was still there at the end of the checkout lane.
I wasn't able to get back to the store until nearly 9 PM, at which time the service desk was closed. I approached three blank-looking teenagers lounging about in one lane and explained the problem. My groceries were then handed over to me without so much as a 'Sorry about that' I am fed up with the lack of service at these stores, employees that can't so much as say 'Hello,' and ongoing problems with checkout and pricing errors.
Other than the fact that these stores are nearby, there is really no incentive for me to shop there anymore. Coupled with your high prices, the extra drive to Woodman's will be worth my time.
- Nearby to home and work
- Higher prices
- Terrible customer service
Preferred solution: Let the company propose a solution
Never go here
Never go here
Rotten Tomatoes
- Spoiled food
Preferred solution: Let the company propose a solution
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Verified Reviewer | Racine, WisconsinShop at Festival
- Charge for cash back on debit
- Customer service
Kroger Go Away!
Ever since Kroger has taken over these stores, they have gone downhill-in a hurry!! Bad enough I have to consistently check myself out, because there is seldom more than two checkouts open at a time, but now today, I go to the deli, which I do weekly, and I see it is now self serve.
All the salads are now the same price-even the ones that are normally cheaper- at 7.00 dollars a pound!! On top of that, not only do I have to pay more, I HAVE TO PACKAGE IT MYSELF?!?!?! ARE YOU KIDDING ME?? I have been shopping Pick N Save my whole life- my parents shopped there since it opened as a warehouse.
I even worked for the Roundy's company at thte meat packing plant when I was a teenager.
Shame on you for treating customers this way, Kroger. All I can say is bye-bye, I will no longer be patronizing your stores.
Check out
Rude Customer Service
Madison, Wisconsin - North on Shopko Dr.
The only reason I ever shop here is because of it's convenient location for me on the Northside and I've heard that from other people as well. On the East/North side, Woodmans, Hyvee, Festival are all much better in so many ways: checkouts, speed of service, variety, prices, and quality.
I'd love to see Pick 'N Save be replaced by a Festival at this location.
Often I find that this Pick 'n Save has multiple attendant's watching two banks of self-checkout lanes while all the regular cash register lanes are closed. The self-checkout lanes are small and I almost always end up placing food on the floor. These self-check-out lanes are designed for people who have just a few items. 90% of the time anyways I need to call an attendant over, because an item isn't found, a bulk or sale item isn't easy to find or is missing altogether, or I have liquor and need an attendant's approval.
The Deli and the Bakery are worthless.
The worst variety of any of the many grocery store chains in the Madison metro. The Salad Bar is not bad though, but that's all that is half-way-decent on that side of the store. Produce is also quite horrible. Its small, very little variety, and often I find some items not looking all that fresh.
I won't say much about prices.
I do know they are higher on some products compared to the other major grocery store chains. Also I have found prices often higher on some products at this particular Pick 'N Save location compared to other Pick 'N Saves.
DON'T SHOP THERE
Preferred solution: Hire all new staff
Make sure to bring an ID no matter how old you are!
Going downhill
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Kroger and Walmart are slowly rolling out the same.